Portfolio
MANAGEMENT CASE STUDIES
HOME DEPOT (2024)
Restoring morale to burned out team members
Role: UX Manager, Store Systems
This is the story of how I improved team morale and increased Voice of Associate job satisfaction scores in only 6 months.
HOME DEPOT (2024)
Customer-focused Vision Coaching
Role: UX Manager, Store Systems
My approach for helping a designer get customer focused Returns vision work back on track.
TARGET (2022)
Getting A/B testing platform redesign back on track
Role: UX Manager, Interim Lead Product Designer
This is the story of how I re-established trust in UX, hired a great-fit designer in half the time, and helped reduce test creation time by 56%.
TARGET (2022)
Reducing reliance on product owners to find data.
Role: UX Manager
This is the story of how I guided a strategic pivot resulting in $27M labor cost savings, a 175% reduction in onboarding time, and a 530 % reduction in Time To Insights.
DESIGN CASE STUDIES
ARBITERSPORTS (2020)
Reducing creation time of referee eligibility requirements by 5000%
Role: Lead UX Designer & Researcher
RESULTS
• 50x reduction in eligibility requirements setup time
• 25x reduction in registration setup time
• Solidified client relationships with 1200+ schools and 11 state associations
• Landed the 2nd biggest deal in company history.
OMADI (2018)
Increasing same-day tows by 28% through mobile app redesign
Role: Lead UX Designer & Researcher
RESULTS
• 15x reduction in down time (performance)
• 12x reduction in task completion time (drastic improvement in both usability & safety)
• 28% increase in same-day tows.
DIGITAL GUARDIAN (2017)
Increasing threat detection efficiency by 157%
Role: Lead UX Designer & Researcher
RESULTS
• 157% increase in threat detection efficiency
• Discovered & mitigated risks of "WannaCry" virus in minutes
• Enabled connections & reporting that were previously impossible
• First to enable real-time threat remediation from cloud services
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