Portfolio

HOME DEPOT

Restoring morale to burned out team members

Role: UX Manager, Store Systems

This is the story of how I improved team morale and increased Voice of Associate job satisfaction scores in only 6 months. 

HOME DEPOT

Customer-focused Vision Coaching

Role: UX Manager, Store Systems

My approach for helping a designer get customer focused Returns vision work back on track. 

TARGET

Getting A/B testing platform redesign back on track

Role: UX Manager, Interim Lead Product Designer

This is the story of how I re-established trust in UX, hired a great-fit designer in half the time, and helped reduce test creation time by 56%. 

TARGET

Reducing reliance on product owners to find data. 

Role: UX Manager

This is the story of how I guided a strategic pivot resulting in $27M labor cost savings, a 175% reduction in onboarding time, and a 530 % reduction in Time To Insights.  

ARBITERSPORTS

Reducing creation time of referee eligibility requirements by 5000%

Role: Lead UX Designer & Researcher

RESULTS

• 50x reduction in eligibility requirements setup time
• 25x reduction in registration setup time
• Solidified client relationships with 1200+ schools and 11 state associations
• Landed the 2nd biggest deal in company history.  

OMADI

Increasing same-day tows by 28% through mobile app redesign

Role: Lead UX Designer & Researcher

RESULTS
• 15x reduction in down time (performance)
• 12x reduction in task completion time (drastic improvement in both usability & safety)
• 28% increase in same-day tows. 

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