jeremy-2024

I SCALE DESIGN'S IMPACT.

SCALING DESIGN'S IMPACT.

SCALING DESIGN'S IMPACT.

SCALING DESIGN'S IMPACT.

SCALING DESIGN'S IMPACT.

I’m a UX Designer & Researcher specializing in software products across Consumer, Enterprise, and B2B environments. I’ve designed products used by millions of users, started and grown Product Design & User Research functions and products from the ground up, helped scale mid-size companies, and managed design teams at Fortune 25 brands. 
My work has generated billions of dollars in revenue, had direct influence on closing record-setting deals, won back lost contracts, and been responsible for double-digit retention growth.
I’m a UX Design & Research leader specializing in helping software design teams enable significant outcomes for businesses across Consumer, Enterprise, and B2B environments. I’ve started and grown Product Design & User Research functions from the ground up, helped scale mid-size companies, and managed design teams at Fortune 25 brands. 
My teams have generated millions of dollars in revenue, had direct influence on closing record-setting deals, won back lost contracts, and been responsible for double-digit retention growth.
I’m a UX Design & Research leader specializing in helping software design teams enable significant outcomes for businesses across Consumer, Enterprise, and B2B environments. I’ve started and grown Product Design & User Research functions from the ground up, helped scale mid-size companies, and managed design teams at Fortune 25 brands. 
My teams have generated millions of dollars in revenue, had direct influence on closing record-setting deals, won back lost contracts, and been responsible for double-digit retention growth.
I’m a UX Design & Research leader specializing in helping software design teams enable significant outcomes for businesses across Consumer, Enterprise, and B2B environments. I’ve started and grown Product Design & User Research functions from the ground up, helped scale mid-size companies, and managed design teams at Fortune 25 brands. 
My teams have generated millions of dollars in revenue, had direct influence on closing record-setting deals, won back lost contracts, and been responsible for double-digit retention growth.
I’m a UX Design & Research leader specializing in helping software design teams enable significant outcomes for businesses across Consumer, Enterprise, and B2B environments. I’ve started and grown Product Design & User Research functions from the ground up, helped scale mid-size companies, and managed design teams at Fortune 25 brands. 
My teams have generated millions of dollars in revenue, had direct influence on closing record-setting deals, won back lost contracts, and been responsible for double-digit retention growth.
Visual Design-2
UX Design-2
Leadership-2
Project Management-2

TRENDING ARTICLES I'VE WRITTEN

Design Effort

A framework for better UX capacity planning

by Jeremy Bird - 10 min read

If there’s one pain point I’ve seen designers and researchers at every company I’ve ever worked at, consulted with, or advised struggle with, it’s lack of alignment on the capacity & priority of UX Design & Research work. Capacity planning seems universally reserved for engineering work.

This framework was designed to help. 

interviewing-ux-interviewer

Interviewing your UX interviewer

by Jeremy Bird - 11 min read

While it may be true that the interviewer questions to candidate questions ratio is often drastically one-sided, it is absolutely essential that candidates come with questions they have prepared beforehand.

Here are 50+ questions to ask your interviewer during your next interview. 

vital-skills

Vital skills few designers have and how to develop them

by Jeremy Bird - 17 min read

There are 7 crucial skills to effectiveness as a designer that many designers struggle to develop. In this article I detail the skills I've often found hard to find among designers, and how to develop them.  

More articles are available to read on my Medium Author Page.

More recommendations are available to read on my LinkedIn profile.

CASE STUDIES OF MY IMPACT

target

TARGET (A/B Testing software)

Getting A/B testing platform redesign back on track

Role: UX Manager, Interim Lead Product Designer

This is the story of how I:

  • Re-established trust in UX
  • Hired a great-fit designer in half the time
  • Reduced test creation time by 56%. 
target

TARGET (Data Visualization software)

Reducing reliance on product owners to find data

Role: UX Manager

This is the story of how I guided a strategic pivot resulting in:

  • $27M labor cost savings
  • 175% reduction in onboarding time
  • 530 % reduction in Time To Insights.
ArbiterSports

ARBITER SPORTS (Sports Management software)

Reducing creation time of referee eligibility requirements by 50X

Role: Lead UX Designer & Researcher

This is the story of crafting a multi-year experience vision and implementing phase 1, resulting in: 

  • 50x reduction in eligibility requirements setup time
  • 25x reduction in registration setup time
  • Solidified client relationships with 1200+ schools and 11 state associations
  • Landed the 2nd biggest deal in company history.
omadi-logo

OMADI (Towing Management mobile app)

Increasing same-day tows by 28% through mobile app redesign

Role: Lead UX Designer & Researcher

This is the story of solidifying a strategic partnership & helping more tow truck drivers return home to their families, resulting in: 

  • 15x reduction in down time (performance)
  • 12x reduction in task completion time (drastic improvement in both usability & safety)
  • 28% increase in same-day tows.
  • 54% reduction in roadside injuries among client drivers

RECOMMENDATIONS FROM MY COWORKERS

WHAT MY COWORKERS HAVE SAID

WHAT MY COWORKERS HAVE TO SAY

WHAT MY COWORKERS SAID

I've been blessed over the years to work with some incredible people. Here's what a few of them had to say about the experience. 
I've been blessed over the years to work with some incredible people. Here's what a few of them had to say about the experience. 
I've been blessed over the years to work with some incredible people. Here's what a few of them had to say about the experience. 
I've been blessed over the years to work with some incredible people. Here's what a few of them had to say about the experience. 
I've been blessed over the years to work with some incredible people. Here's what a few of them had to say about the experience. 
nate-evans
NATE EVANS

NATE EVANS
Director of Product

NATE EVANS
Director of Product

Director of Product @ ArbiterSports - Partner

 

 

"I have worked with many people, but few more closely than Jeremy Bird. Jeremy revolutionized UX at ArbiterSports. His designs and, more importantly, his processes are here to stay. His first objective when he arrived was to get to know customers, to talk to them, to ask questions, and to be a good listener. And he turned that understanding into truly great designers that jumped our product forward 20 years! It's a great legacy to leave."

"Passion, dedication, and wisdom! Jeremy is a very talented UX pro that genuinely loves finding the best solutions to complex problems. He brings a wealth of experience and knowledge to the discovery and planning processes. Jeremy also loves to teach and mentor others within the company. He took the initiative to start and run bi-weekly, company-wide meetings called design trust. He would show mock-ups to get feedback or run UX exercises. These UX exercises run by Jeremy led us to great solutions in the towing and roadside industries."

"Passion, dedication, and wisdom! Jeremy is a very talented UX pro that genuinely loves finding the best solutions to complex problems. He brings a wealth of experience and knowledge to the discovery and planning processes. Jeremy also loves to teach and mentor others within the company. He took the initiative to start and run bi-weekly, company-wide meetings called design trust. He would show mock-ups to get feedback or run UX exercises. These UX exercises run by Jeremy led us to great solutions in the towing and roadside industries."

tom-greever_round
Tom Greever

CLAIRE MASON
Senior UX Manager
(Current Manager)

CLAIRE MASON
Senior UX Manager
(Current Manager)

VP of UX & Research @ Xometry - Current Manager
Author of "Articulating Design Decisions"

 


"Jeremy is an exceptional design leader: thoughtful, grounded, and experienced. He brings strong instincts to everything from hiring and team building to navigating product decisions and stakeholder management. As a manager, he strikes that balance between setting a high bar and creating a supportive, mentoring environment where designers can grow.

Jeremy leads design critiques and reviews with purpose, offering feedback that’s helpful and constructive. His approach helps teams elevate their work while building confidence and trust. He has a calm, mature presence that brings stability, and his ability to guide both junior and senior designers through ambiguity is a huge asset. He’s also comfortable with ambiguity and welcomes feedback with openness, modeling the kind of mindset that makes teams more resilient and collaborative.

Jeremy also has a good eye for improving design operations, identifying ways to make processes more effective. Whether he’s refining a design framework, adapting our tools to better support UX workflows, or standing up processes to improve our design system, he brings structure that supports the whole team.

I've loved having Jeremy on my team. He's the kind of person you hope to work with more than once!"

"Jeremy is an amazingly talented UX professional. He fully invests himself in his work, and is one of the best people I have ever worked with. He is a great collaborator, and seeks to gather as much information as he can from end users. He is constantly seeking better ways to improve the end user experience, and always manages to create an elegant experience that solves user pain points. He is a tremendous asset, and I couldn't recommend him more highly."

"Jeremy is an amazingly talented UX professional. He fully invests himself in his work, and is one of the best people I have ever worked with. He is a great collaborator, and seeks to gather as much information as he can from end users. He is constantly seeking better ways to improve the end user experience, and always manages to create an elegant experience that solves user pain points. He is a tremendous asset, and I couldn't recommend him more highly."

claire-mason
CLAIRE MASON

CLAIRE MASON
Senior UX Manager
(Current Manager)

CLAIRE MASON
Senior UX Manager
(Current Manager)

UX Director @ The Home Depot - Direct Manager

 


"Jeremy is a rare combination of true industry thought-leader and caring, team-first people leader. Jeremy joined The Home Depot to lead a relatively new team that was experiencing some growing pains. I was looking to Jeremy to stabilize the team and establish foundational design practices. Jeremy delivered faster than I would ever have expected and moved well beyond stability to a thriving, facilitating growth for the team that is now marked by its collaboration, efficiency, and maturity. It is clear that this growth is directly tied to Jeremy’s incredible talent for developing people and activating strengths, starting by establishing trust through genuine care for people.

Jeremy also has so much to contribute to the overall maturity of any design operation. His passion and expertise in design systems and optimizing work processes would mature any organization. He does not “stay in his lane” but is constantly looking for ways to support and bring value.

Having worked closely with him over the past year, I can also say that Jeremy is an absolute pleasure to work with. Knowledgeable, kind, and exceedingly capable, Jeremy is a gem. I could not recommend him more highly!"

"Jeremy is an amazingly talented UX professional. He fully invests himself in his work, and is one of the best people I have ever worked with. He is a great collaborator, and seeks to gather as much information as he can from end users. He is constantly seeking better ways to improve the end user experience, and always manages to create an elegant experience that solves user pain points. He is a tremendous asset, and I couldn't recommend him more highly."

"Jeremy is an amazingly talented UX professional. He fully invests himself in his work, and is one of the best people I have ever worked with. He is a great collaborator, and seeks to gather as much information as he can from end users. He is constantly seeking better ways to improve the end user experience, and always manages to create an elegant experience that solves user pain points. He is a tremendous asset, and I couldn't recommend him more highly."

sarah-albinda
SARAH ALBINDA

SARAH ALBINDA
Senior Product Designer

SARAH ALBINDA
Senior Product Designer

Senior Product Designer @ Target - Direct Report

 

 

"Jeremy is definitely one of the best UX managers I’ve had the pleasure of working with. Not only does he excel at being a UX evangelist, he also has no problem doing the design work if necessary. Jeremy leads by example and many people at Target found his strategic thinking and design mentorship both inspiring and motivating. Despite our differences in thinking, we had a great connection and excellent working relationship; I value all that he taught me during his time at Target. He empowered me to create great products while simultaneously delighting users. He is an excellent UX leader and coach, and I will always hold him in the highest esteem."

"Jeremy is an amazingly talented UX professional. He fully invests himself in his work, and is one of the best people I have ever worked with. He is a great collaborator, and seeks to gather as much information as he can from end users. He is constantly seeking better ways to improve the end user experience, and always manages to create an elegant experience that solves user pain points. He is a tremendous asset, and I couldn't recommend him more highly."

"Jeremy is an amazingly talented UX professional. He fully invests himself in his work, and is one of the best people I have ever worked with. He is a great collaborator, and seeks to gather as much information as he can from end users. He is constantly seeking better ways to improve the end user experience, and always manages to create an elegant experience that solves user pain points. He is a tremendous asset, and I couldn't recommend him more highly."

stephen-thrower2
STEPHEN THROWER

STEPHEN THROWER
Senior TA Partner

STEPHEN THROWER
Senior TA Partner

Senior Talent Acquisition Partner @ The Home Depot - Partner

 

 

"Jeremy is human-centered and it's clear to see because of his actions. Jeremy always communicates with me proactively whether it is about his own journey joining our team or hiring for Jeremy directly to grow his team - the level of partnership here is what Talent Acquisition looks for in a true Hiring partnership. Jeremy carries a wealth of knowledge and experience within UX and I'm lucky to work with such an amazing leader! If you are contemplating working with Jeremy in any capacity I encourage you not to hesitate!"

"Jeremy is an amazingly talented UX professional. He fully invests himself in his work, and is one of the best people I have ever worked with. He is a great collaborator, and seeks to gather as much information as he can from end users. He is constantly seeking better ways to improve the end user experience, and always manages to create an elegant experience that solves user pain points. He is a tremendous asset, and I couldn't recommend him more highly."

"Jeremy is an amazingly talented UX professional. He fully invests himself in his work, and is one of the best people I have ever worked with. He is a great collaborator, and seeks to gather as much information as he can from end users. He is constantly seeking better ways to improve the end user experience, and always manages to create an elegant experience that solves user pain points. He is a tremendous asset, and I couldn't recommend him more highly."

More recommendations are available to read on my LinkedIn profile.

More recommendations are available to read on my LinkedIn profile.

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