If there’s one pain point I’ve seen designers and researchers at every company I’ve ever worked at, consulted with, or advised struggle with, it’s lack of alignment on the capacity & priority of UX Design & Research work. Capacity planning seems universally reserved for engineering work.
This framework was designed to help.
While it may be true that the interviewer questions to candidate questions ratio is often drastically one-sided, it is absolutely essential that candidates come with questions they have prepared beforehand.
Here are 50+ questions to ask your interviewer during your next interview.
There are 7 crucial skills to effectiveness as a designer that many designers struggle to develop. In this article I detail the skills I've often found hard to find among designers, and how to develop them.
More articles are available to read on my Medium Author Page.
More recommendations are available to read on my LinkedIn profile.
This is the story of how I:
This is the story of how I guided a strategic pivot resulting in:
This is the story of crafting a multi-year experience vision and implementing phase 1, resulting in:
This is the story of solidifying a strategic partnership & helping more tow truck drivers return home to their families, resulting in:
NATE EVANS
Director of Product
NATE EVANS
Director of Product
Director of Product @ ArbiterSports - Partner
"I have worked with many people, but few more closely than Jeremy Bird. Jeremy revolutionized UX at ArbiterSports. His designs and, more importantly, his processes are here to stay. His first objective when he arrived was to get to know customers, to talk to them, to ask questions, and to be a good listener. And he turned that understanding into truly great designers that jumped our product forward 20 years! It's a great legacy to leave."
"Passion, dedication, and wisdom! Jeremy is a very talented UX pro that genuinely loves finding the best solutions to complex problems. He brings a wealth of experience and knowledge to the discovery and planning processes. Jeremy also loves to teach and mentor others within the company. He took the initiative to start and run bi-weekly, company-wide meetings called design trust. He would show mock-ups to get feedback or run UX exercises. These UX exercises run by Jeremy led us to great solutions in the towing and roadside industries."
"Passion, dedication, and wisdom! Jeremy is a very talented UX pro that genuinely loves finding the best solutions to complex problems. He brings a wealth of experience and knowledge to the discovery and planning processes. Jeremy also loves to teach and mentor others within the company. He took the initiative to start and run bi-weekly, company-wide meetings called design trust. He would show mock-ups to get feedback or run UX exercises. These UX exercises run by Jeremy led us to great solutions in the towing and roadside industries."
CLAIRE MASON
Senior UX Manager
(Current Manager)
CLAIRE MASON
Senior UX Manager
(Current Manager)
VP of UX & Research @ Xometry - Current Manager
Author of "Articulating Design Decisions"
"Jeremy is an exceptional design leader: thoughtful, grounded, and experienced. He brings strong instincts to everything from hiring and team building to navigating product decisions and stakeholder management. As a manager, he strikes that balance between setting a high bar and creating a supportive, mentoring environment where designers can grow.
Jeremy leads design critiques and reviews with purpose, offering feedback that’s helpful and constructive. His approach helps teams elevate their work while building confidence and trust. He has a calm, mature presence that brings stability, and his ability to guide both junior and senior designers through ambiguity is a huge asset. He’s also comfortable with ambiguity and welcomes feedback with openness, modeling the kind of mindset that makes teams more resilient and collaborative.
Jeremy also has a good eye for improving design operations, identifying ways to make processes more effective. Whether he’s refining a design framework, adapting our tools to better support UX workflows, or standing up processes to improve our design system, he brings structure that supports the whole team.
I've loved having Jeremy on my team. He's the kind of person you hope to work with more than once!"
"Jeremy is an amazingly talented UX professional. He fully invests himself in his work, and is one of the best people I have ever worked with. He is a great collaborator, and seeks to gather as much information as he can from end users. He is constantly seeking better ways to improve the end user experience, and always manages to create an elegant experience that solves user pain points. He is a tremendous asset, and I couldn't recommend him more highly."
"Jeremy is an amazingly talented UX professional. He fully invests himself in his work, and is one of the best people I have ever worked with. He is a great collaborator, and seeks to gather as much information as he can from end users. He is constantly seeking better ways to improve the end user experience, and always manages to create an elegant experience that solves user pain points. He is a tremendous asset, and I couldn't recommend him more highly."
CLAIRE MASON
Senior UX Manager
(Current Manager)
CLAIRE MASON
Senior UX Manager
(Current Manager)
UX Director @ The Home Depot - Direct Manager
"Jeremy is a rare combination of true industry thought-leader and caring, team-first people leader. Jeremy joined The Home Depot to lead a relatively new team that was experiencing some growing pains. I was looking to Jeremy to stabilize the team and establish foundational design practices. Jeremy delivered faster than I would ever have expected and moved well beyond stability to a thriving, facilitating growth for the team that is now marked by its collaboration, efficiency, and maturity. It is clear that this growth is directly tied to Jeremy’s incredible talent for developing people and activating strengths, starting by establishing trust through genuine care for people.
Jeremy also has so much to contribute to the overall maturity of any design operation. His passion and expertise in design systems and optimizing work processes would mature any organization. He does not “stay in his lane” but is constantly looking for ways to support and bring value.
Having worked closely with him over the past year, I can also say that Jeremy is an absolute pleasure to work with. Knowledgeable, kind, and exceedingly capable, Jeremy is a gem. I could not recommend him more highly!"
"Jeremy is an amazingly talented UX professional. He fully invests himself in his work, and is one of the best people I have ever worked with. He is a great collaborator, and seeks to gather as much information as he can from end users. He is constantly seeking better ways to improve the end user experience, and always manages to create an elegant experience that solves user pain points. He is a tremendous asset, and I couldn't recommend him more highly."
"Jeremy is an amazingly talented UX professional. He fully invests himself in his work, and is one of the best people I have ever worked with. He is a great collaborator, and seeks to gather as much information as he can from end users. He is constantly seeking better ways to improve the end user experience, and always manages to create an elegant experience that solves user pain points. He is a tremendous asset, and I couldn't recommend him more highly."
SARAH ALBINDA
Senior Product Designer
SARAH ALBINDA
Senior Product Designer
Senior Product Designer @ Target - Direct Report
"Jeremy is definitely one of the best UX managers I’ve had the pleasure of working with. Not only does he excel at being a UX evangelist, he also has no problem doing the design work if necessary. Jeremy leads by example and many people at Target found his strategic thinking and design mentorship both inspiring and motivating. Despite our differences in thinking, we had a great connection and excellent working relationship; I value all that he taught me during his time at Target. He empowered me to create great products while simultaneously delighting users. He is an excellent UX leader and coach, and I will always hold him in the highest esteem."
"Jeremy is an amazingly talented UX professional. He fully invests himself in his work, and is one of the best people I have ever worked with. He is a great collaborator, and seeks to gather as much information as he can from end users. He is constantly seeking better ways to improve the end user experience, and always manages to create an elegant experience that solves user pain points. He is a tremendous asset, and I couldn't recommend him more highly."
"Jeremy is an amazingly talented UX professional. He fully invests himself in his work, and is one of the best people I have ever worked with. He is a great collaborator, and seeks to gather as much information as he can from end users. He is constantly seeking better ways to improve the end user experience, and always manages to create an elegant experience that solves user pain points. He is a tremendous asset, and I couldn't recommend him more highly."
STEPHEN THROWER
Senior TA Partner
STEPHEN THROWER
Senior TA Partner
Senior Talent Acquisition Partner @ The Home Depot - Partner
"Jeremy is human-centered and it's clear to see because of his actions. Jeremy always communicates with me proactively whether it is about his own journey joining our team or hiring for Jeremy directly to grow his team - the level of partnership here is what Talent Acquisition looks for in a true Hiring partnership. Jeremy carries a wealth of knowledge and experience within UX and I'm lucky to work with such an amazing leader! If you are contemplating working with Jeremy in any capacity I encourage you not to hesitate!"
"Jeremy is an amazingly talented UX professional. He fully invests himself in his work, and is one of the best people I have ever worked with. He is a great collaborator, and seeks to gather as much information as he can from end users. He is constantly seeking better ways to improve the end user experience, and always manages to create an elegant experience that solves user pain points. He is a tremendous asset, and I couldn't recommend him more highly."
"Jeremy is an amazingly talented UX professional. He fully invests himself in his work, and is one of the best people I have ever worked with. He is a great collaborator, and seeks to gather as much information as he can from end users. He is constantly seeking better ways to improve the end user experience, and always manages to create an elegant experience that solves user pain points. He is a tremendous asset, and I couldn't recommend him more highly."
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