I help companes build better UX teams & UXers build better careers.

Hi. I'm Jeremy.

I am a UX Design & Research Leader with expertise in establishing & scaling UX teams, processes, & systems. I have particular expertise in establishing and scaling User Research & Design Systems, helping UX fit into established agile practices, and helping companies measure and maximize the impact of user-driven product development.

My influence has been felt by thousands of companies including many of the world’s most successful brands across Consumer, Enterprise, & B2B environments and spans many different industries including: A/B Testing, Contact Centers, Conversational UI, CX & VoC, Data Science, Data Security Analytics, Fin Tech, Market Research, Retail, Sports Management, Towing Management, & more.

I am a UX leader/designer working to improve the experience Fortune 100 & 500 organizations have with the digital products they use every day. It is my job to deliver user outcomes that help companies grow, increase profitability, & grow shareholder value.

People are the focus of everything I do. My biggest passion is to help designers reach their potential and build team cultures that allow everyone to do their best work.

See my leadership approach

PAST CLIENTS

I'VE DONE WORK FOR:

WHAT MY COWORKERS HAVE TO SAY

I've been blessed over the years to work with some incredible people. Here's what a few of them had to say about the experience.

STEPHEN THROWER

JOSH HARDMAN
Senior Engineer

Senior Talent Acquisition Partner

JOSH HARDMAN
Senior Engineer

"Jeremy is human-centered and it's clear to see because of his actions. Jeremy always communicates with me proactively whether it is about his own journey joining our team or hiring for Jeremy directly to grow his team - the level of partnership here is what Talent Acquisition looks for in a candidate as well as a true Hiring partnership. Jeremy carries a wealth of knowledge and experience within UX and I'm lucky to work with such an amazing leader! If you are contemplating working with Jeremy in any capacity I encourage you not to hesitate!"

"Jeremy is an amazingly talented UX professional. He fully invests himself in his work, and is one of the best people I have ever worked with. He is a great collaborator, and seeks to gather as much information as he can from end users. He is constantly seeking better ways to improve the end user experience, and always manages to create an elegant experience that solves user pain points. He is a tremendous asset, and I couldn't recommend him more highly."

CLAIRE BAILEY

JOSH HARDMAN
Senior Engineer

Lead Product Designer

JOSH HARDMAN
Senior Engineer

"Jeremy was a hands-on mentor to me, offering recommendations suited for each unique scenario, but also trusting me to know the right approach and see it through. His honesty and directness were very much appreciated as it meant real-time, actionable feedback and rapidly breaking down walls within the product organization. We will miss his leadership, candor, and expertise on our Target enterprise teams!"

"Passion, dedication, and wisdom! Jeremy is a very talented UX pro that genuinely loves finding the best solutions to complex problems. He brings a wealth of experience and knowledge to the discovery and planning processes. Jeremy also loves to teach and mentor others within the company. He took the initiative to start and run bi-weekly, company-wide meetings called design trust. He would show mock-ups to get feedback or run UX exercises. These UX exercises run by Jeremy led us to great solutions in the towing and roadside industries."

SARAH ALBINDA

JOSH HARDMAN
Senior Engineer

Senior Product Designer

JOSH HARDMAN
Senior Engineer

"Jeremy is definitely one of the best UX managers I’ve had the pleasure of working with. Not only does he excel at being a UX evangelist, he also has no problem doing the design work if necessary. Jeremy leads by example and many people at Target found his strategic thinking and design mentorship both inspiring and motivating. Despite our differences in thinking, we had a great connection and excellent working relationship; I value all that he taught me during his time at Target. He empowered me to create great products while simultaneously delighting users. He is an excellent UX leader and coach, and I will always hold him in the highest esteem."

"Jeremy is an amazingly talented UX professional. He fully invests himself in his work, and is one of the best people I have ever worked with. He is a great collaborator, and seeks to gather as much information as he can from end users. He is constantly seeking better ways to improve the end user experience, and always manages to create an elegant experience that solves user pain points. He is a tremendous asset, and I couldn't recommend him more highly."

NATE EVANS

JOSH HARDMAN
Senior Engineer

Director of Product

JOSH HARDMAN
Senior Engineer

"I have worked with many people, but few more closely than Jeremy Bird. Jeremy revolutionized UX at ArbiterSports. His designs and, more importantly, his processes are here to stay. His first objective when he arrived was to get to know customers, to talk to them, to ask questions, and to be a good listener. And he turned that understanding into truly great designers that jumped our product forward 20 years! It's a great legacy to leave."

"Passion, dedication, and wisdom! Jeremy is a very talented UX pro that genuinely loves finding the best solutions to complex problems. He brings a wealth of experience and knowledge to the discovery and planning processes. Jeremy also loves to teach and mentor others within the company. He took the initiative to start and run bi-weekly, company-wide meetings called design trust. He would show mock-ups to get feedback or run UX exercises. These UX exercises run by Jeremy led us to great solutions in the towing and roadside industries."

JOSH HARDMAN

JOSH HARDMAN
Senior Engineer

Senior Engineer

JOSH HARDMAN
Senior Engineer

"Jeremy is an amazingly talented UX professional. He fully invests himself in his work, and is one of the best people I have ever worked with. He is a great collaborator, and seeks to gather as much information as he can from end users. He is constantly seeking better ways to improve the end user experience, and always manages to create an elegant experience that solves user pain points. He is a tremendous asset, and I couldn't recommend him more highly."

JON POTTER

JOSH HARDMAN
Senior Engineer

VP of Strategy

JON POTTER
VP of Strategy

"Passion, dedication, and wisdom! Jeremy is a very talented UX pro that genuinely loves finding the best solutions to complex problems. He brings a wealth of experience and knowledge to the discovery and planning processes. Jeremy also loves to teach and mentor others within the company. He took the initiative to start and run bi-weekly, company-wide meetings called design trust. He would show mock-ups to get feedback or run UX exercises. These UX exercises run by Jeremy led us to great solutions in the towing and roadside industries."

JONATHON AMES

JOSH HARDMAN
Senior Engineer

Product Manager

JON AMES
Product Manager

"Jeremy is the most knowledgeable product development leader that I have ever worked with. If I ever had a question of how we should do something, Jeremy was always there with the most appropriate method and process. I often referred to him as the professor because he always knew what to do and how to do it. I regularly use him as a human encyclopedia on UX."

ERIC MERRITT

JOSH HARDMAN
Senior Engineer

Senior UX Designer

ERIC MERRITT
Senior UX Designer

"Jeremy knows more about UX than anyone I’ve ever worked with. He’s a scholar, leader and a lifelong UX friend. His visual design is clean an detail oriented, his understanding of information architecture is solid and he has a keen sense for great interaction design, but Jeremy truly shines at leading a team/company toward better user centric practices and mind sets. The guy is a learning machine and he consumes every UX nugget he can find. A true professional that I look forward to working with again. May I be so lucky."

More recommendations are available to read on my LinkedIn profile.

AREAS OF PASSION

I’m super passionate about helping people, teams, and companies. That passion has taken many forms over the years but it’s my love of helping people that really led me to UX Design and Product Development. Some of the key areas of passion that stem from my desire to help people are:

Collaboration & Teamwork

There are so many opportunities to help people in every industry. Yet most of them go unrealized. That’s because most companies don’t take the time to really get to know their users & customers (not always the same person). I have dedicated much of my career to developing best practices around ways to develop lean/agile products that improve people’s lives. To do that you absolutely have to “get out of the building”. But you also have to do it smart. It can’t take weeks.

Learning & Continuous Improvement

I believe at my core that comfort is the enemy of greatness. I am obsessed with learning and improving my craft. I often experiment with new ways of doing things, take what works well and leave the rest. This has allowed me to gain expertise with a wide variety of techniques and tools that allow me to facilitate great design among teams and companies. In the last year alone, I have listened to dozens of podcast episodes, read hundreds of articles and read 27 work-related books.

Success = Increase in Outcomes, Not Output

True success and innovation comes when teams are given problems to solve (instead of solutions to implement) then given the accountability & freedom to use their ingenuity to solve that problem. That’s the easier part. The tougher part is measuring results in terms of outcomes instead of output. This is something I’m super passionate about though as it is the only true way to be lean, and create a culture of innovation.

User Research

There are so many opportunities to help people in every industry. Yet most of them go unrealized. That’s because most companies don’t take the time to really get to know their users & customers (not always the same person). I have dedicated much of my career to developing best practices around ways to develop lean/agile products that improve people’s lives. To do that you absolutely have to “get out of the building”. But you also have to do it smart. It can’t take weeks.

TEAM & COMPANY BUILDING

I am dedicated to helping those around me do better work tomorrow than they do today, and am always searching for ways to help facilitate great design across the company.

Design Trust

I hosted a company wide feedback session where we presented in-progress work to anyone in the company who wanted to come, and captured feedback. This unified the company, educated many on user-centered design, and created a shared understanding across the company without slowing down progress.

UX Book Club

I lead a weekly book club with the design team where we discuss a chapter of a chosen ux-related book and have a discussion around how we can apply the concepts in our work. Some books we read included "About Face: The Essentials of Interaction Design" by Alan Cooper, "Lean UX" by Jeff Gothelf & Josh Seiden, and "Rocket Surgery Made Easy" by Steve Krug.

OKRs

When Omadi was going through a transformation to become a more product-led, user-focused company, I suggested and was instrumental in implementing Objectives and Key Results which helped put the focus squarely on outcomes instead of outputs. This included the development of an outcome-centric roadmap that delivered problems to solve to the cross-functional team instead of features to implement.