People-focused UX leader, designer, and mentor.

Hi. I'm Jeremy.

I am a UX leader/designer working to improve the experience Fortune 100 & 500 organizations have with the digital products they use every day. It is my job to bring people together to deliver user outcomes that help companies grow, and I have a blast doing it!  

People are the focus of everything I do. My biggest passion is to help designers reach their potential and to build an environment where we all can do the best work of our careers. 

I am a UX leader/designer working to improve the experience Fortune 100 & 500 organizations have with the digital products they use every day. It is my job to deliver user outcomes that help companies grow, increase profitability, & grow shareholder value.  

People are the focus of everything I do. My biggest passion is to help designers reach their potential and build team cultures that allow everyone to do their best work. 

I'VE DONE WORK FOR:

I'VE DONE WORK FOR:

American-Airlines
Delta
Ferrari
ge-logo-transparent
ibm-logo-transparent
McDonalds-logo
NCAA-logo
Nike-logo2
Porsche-Logo-PNG-Pic
Rite-Aid
State-Farm-logo
US_Soccer_logo

What my coworkers have to say

josh_hardman

JOSH HARDMAN
Senior Engineer

JOSH HARDMAN
Senior Engineer

JOSH HARDMAN
Senior Engineer

"Jeremy is an amazingly talented UX professional. He fully invests himself in his work, and is one of the best people I have ever worked with. He is a great collaborator, and seeks to gather as much information as he can from end users. He is constantly seeking better ways to improve the end user experience, and always manages to create an elegant experience that solves user pain points. He is a tremendous asset, and I couldn't recommend him more highly."

"Jeremy is an amazingly talented UX professional. He fully invests himself in his work, and is one of the best people I have ever worked with. He is a great collaborator, and seeks to gather as much information as he can from end users. He is constantly seeking better ways to improve the end user experience, and always manages to create an elegant experience that solves user pain points. He is a tremendous asset, and I couldn't recommend him more highly."

"Jeremy is an amazingly talented UX professional. He fully invests himself in his work, and is one of the best people I have ever worked with. He is a great collaborator, and seeks to gather as much information as he can from end users. He is constantly seeking better ways to improve the end user experience, and always manages to create an elegant experience that solves user pain points. He is a tremendous asset, and I couldn't recommend him more highly."

jon_potter

JON POTTER
VP of Strategy

JON POTTER
VP of Strategy

JON POTTER
VP of Strategy

JON POTTER
VP of Strategy

"Passion, dedication, and wisdom! Jeremy is a very talented UX pro that genuinely loves finding the best solutions to complex problems. He brings a wealth of experience and knowledge to the discovery and planning processes. Jeremy also loves to teach and mentor others within the company. He took the initiative to start and run bi-weekly, company-wide meetings called design trust. He would show mock-ups to get feedback or run UX exercises. These UX exercises run by Jeremy led us to great solutions in the towing and roadside industries."

"Passion, dedication, and wisdom! Jeremy is a very talented UX pro that genuinely loves finding the best solutions to complex problems. He brings a wealth of experience and knowledge to the discovery and planning processes. Jeremy also loves to teach and mentor others within the company. He took the initiative to start and run bi-weekly, company-wide meetings called design trust. He would show mock-ups to get feedback or run UX exercises. These UX exercises run by Jeremy led us to great solutions in the towing and roadside industries."

"Passion, dedication, and wisdom! Jeremy is a very talented UX pro that genuinely loves finding the best solutions to complex problems. He brings a wealth of experience and knowledge to the discovery and planning processes. Jeremy also loves to teach and mentor others within the company. He took the initiative to start and run bi-weekly, company-wide meetings called design trust. He would show mock-ups to get feedback or run UX exercises. These UX exercises run by Jeremy led us to great solutions in the towing and roadside industries."

jon_ames

JON AMES
Product Manager

JON AMES
Product Manager

JON AMES
Product Manager

"Jeremy is the most knowledgeable product development leader that I have ever worked with. If I ever had a question of how we should do something, Jeremy was always there with the most appropriate method and process. I often referred to him as the professor because he always knew what to do and how to do it. I regularly use him as a human encyclopedia on UX."

"Jeremy is the most knowledgeable product development leader that I have ever worked with. If I ever had a question of how we should do something, Jeremy was always there with the most appropriate method and process. I often referred to him as the professor because he always knew what to do and how to do it. I regularly use him as a human encyclopedia on UX."

"Jeremy is the most knowledgeable product development leader that I have ever worked with. If I ever had a question of how we should do something, Jeremy was always there with the most appropriate method and process. I often referred to him as the professor because he always knew what to do and how to do it. I regularly use him as a human encyclopedia on UX."

eric_merritt

ERIC MERRITT
Senior UX Designer

ERIC MERRITT
Senior UX Designer

ERIC MERRITT
Senior UX Designer

"Jeremy knows more about UX than anyone I’ve ever worked with. He’s a scholar, leader and a lifelong UX friend. His visual design is clean an detail oriented, his understanding of information architecture is solid and he has a keen sense for great interaction design, but Jeremy truly shines at leading a team/company toward better user centric practices and mind sets. The guy is a learning machine and he consumes every UX nugget he can find. A true professional that I look forward to working with again. May I be so lucky."

"Jeremy knows more about UX than anyone I’ve ever worked with. He’s a scholar, leader and a lifelong UX friend. His visual design is clean an detail oriented, his understanding of information architecture is solid and he has a keen sense for great interaction design, but Jeremy truly shines at leading a team/company toward better user centric practices and mind sets. The guy is a learning machine and he consumes every UX nugget he can find. A true professional that I look forward to working with again. May I be so lucky."

"Jeremy knows more about UX than anyone I’ve ever worked with. He’s a scholar, leader and a lifelong UX friend. His visual design is clean an detail oriented, his understanding of information architecture is solid and he has a keen sense for great interaction design, but Jeremy truly shines at leading a team/company toward better user centric practices and mind sets. The guy is a learning machine and he consumes every UX nugget he can find. A true professional that I look forward to working with again. May I be so lucky."

jack_dolan

JACK DOLAN
UX Designer

JACK DOLAN
UX Designer

JACK DOLAN
UX Designer

"While I worked with Jeremy, I felt valued, which was by far the most important thing about his management style. Although I was brand new in UX design, Jeremy took the time to involve me and have me voice my opinion even though I had barely a week's worth of experience. Apart from that, I really enjoyed working with Jeremy because of his use of a Statement of Alliance (SoA). SoA outlines a much better way that you as an employee and the company can mutually benefit from the work you perform. Such a management style was inspiring and helpful for me to use as I started my UX journey. I'd fully recommend him in the future as a manager & enjoyed my time working with him."

"While I worked with Jeremy, I felt valued, which was by far the most important thing about his management style. Although I was brand new in UX design, Jeremy took the time to involve me and have me voice my opinion even though I had barely a week's worth of experience. Apart from that, I really enjoyed working with Jeremy because of his use of a Statement of Alliance (SoA). SoA outlines a much better way that you as an employee and the company can mutually benefit from the work you perform. Such a management style was inspiring and helpful for me to use as I started my UX journey. I'd fully recommend him in the future as a manager & enjoyed my time working with him."

"While I worked with Jeremy, I felt valued, which was by far the most important thing about his management style. Although I was brand new in UX design, Jeremy took the time to involve me and have me voice my opinion even though I had barely a week's worth of experience. Apart from that, I really enjoyed working with Jeremy because of his use of a Statement of Alliance (SoA). SoA outlines a much better way that you as an employee and the company can mutually benefit from the work you perform. Such a management style was inspiring and helpful for me to use as I started my UX journey. I'd fully recommend him in the future as a manager & enjoyed my time working with him."

arturo_romero

ARTURO ROMERO
Senior Engineer

ARTURO ROMERO
Senior Engineer

ARTURO ROMERO
Senior Engineer

"Jeremy is a talented designer and great to work with. Not only is he an amazing designer, but he has great web development skills with an eye for detail. Jeremy is very innovative when looking for new solutions and fresh ideas. Jeremy is a fun person to work with, and is always helpful and insightful. He is a passionate designer and has great awareness of new creative strategies and technology, which makes him a great asset to any company."

"Jeremy is a talented designer and great to work with. Not only is he an amazing designer, but he has great web development skills with an eye for detail. Jeremy is very innovative when looking for new solutions and fresh ideas. Jeremy is a fun person to work with, and is always helpful and insightful. He is a passionate designer and has great awareness of new creative strategies and technology, which makes him a great asset to any company."

"Jeremy is a talented designer and great to work with. Not only is he an amazing designer, but he has great web development skills with an eye for detail. Jeremy is very innovative when looking for new solutions and fresh ideas. Jeremy is a fun person to work with, and is always helpful and insightful. He is a passionate designer and has great awareness of new creative strategies and technology, which makes him a great asset to any company."

Giving Back to the UX Community

Giving back, evangelizing ux, and helping others along their path to delivering great user experiences is one of the biggest passions of my life. I've written many articles, taught classes, and presented often to the community on a variety of UX topics.
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Design Facilitation: the Secret Sauce of Great Designers

Article on Medium

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Building Products People Want at a Pace They Have...

Talk at the BYU UX Club

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What Developers Should Know About UX

Talk at Bottega School

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Vital UX Skills Few Designers Have & How to Develop...

Article on Medium

devmountain5
User Experience Design in the Real World

Panelist at Dev Mountain

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How to Get Innovative Ideas Out The Door

Article on Medium

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Digital Media 3271:
Digital Design II course 

Utah Valley University

product-hive5
Skills Managers Look For & How They Evaluate...

Panelist at Product Hive

Team & Company Building

I am dedicated to helping those around me do better work tomorrow than they do today, and am always searching for ways to help facilitate great design across the company.
Design Trust 

I hosted a company wide feedback session where we presented in-progress work to anyone in the company who wanted to come, and captured feedback. This unified the company, educated many on user-centered design, and created a shared understanding across the company without slowing down progress. 

Tours of Duty

For each team member, I establish a mutually-beneficial "Tour of Duty" where they can accomplish a major objective for the company and we can help them progress & meet their professional development goals. Mentoring & evaluations are centered around this Tour of Duty.  

UX Book Club

I lead a weekly book club with the design team where we discuss a chapter of a chosen ux-related book and have a discussion around how we can apply the concepts in our work. Some books we read included "About Face: The Essentials of Interaction Design" by Alan Cooper, "Lean UX" by Jeff Gothelf & Josh Seiden, and "Rocket Surgery Made Easy" by Steve Krug.

OKRs

When Omadi was going through a transformation to become a more product-led, user-focused company, I suggested and was instrumental in implementing Objectives and Key Results which helped put the focus squarely on outcomes instead of outputs. This included the development of an outcome-centric roadmap that delivered problems to solve to the cross-functional team instead of features to implement.

Areas of Passion

I’m super passionate about helping people, teams, and companies. That passion has taken many forms over the years but it’s my love of helping people that really led me to UX Design and Product Development. Some of the key areas of passion that stem from my desire to help people are:

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Collaboration & Teamwork

There are so many opportunities to help people in every industry. Yet most of them go unrealized. That’s because most companies don’t take the time to really get to know their users & customers (not always the same person). I have dedicated much of my career to developing best practices around ways to develop lean/agile products that improve people’s lives. To do that you absolutely have to “get out of the building”. But you also have to do it smart. It can’t take weeks.

Article 1
Learning & Continuous Improvement

I believe at my core that comfort is the enemy of greatness. I am obsessed with learning and improving my craft. I often experiment with new ways of doing things, take what works well and leave the rest. This has allowed me to gain expertise with a wide variety of techniques and tools that allow me to facilitate great design among teams and companies. In the last year alone, I have listened to dozens of podcast episodes, read hundreds of articles and read 27 work-related books. 

Jubel für Deutschland
Success = Increase in Outcomes, Not Output

True success and innovation comes when teams are given problems to solve (instead of solutions to implement) then given the accountability & freedom to use their ingenuity to solve that problem. That’s the easier part. The tougher part is measuring results in terms of outcomes instead of output. This is something I’m super passionate about though as it is the only true way to be lean, and create a culture of innovation.

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User Research

There are so many opportunities to help people in every industry. Yet most of them go unrealized. That’s because most companies don’t take the time to really get to know their users & customers (not always the same person). I have dedicated much of my career to developing best practices around ways to develop lean/agile products that improve people’s lives. To do that you absolutely have to “get out of the building”. But you also have to do it smart. It can’t take weeks.

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